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Terms of Service

The terms that govern a PeerX subscription and the use of PeerX agents.
Last updated: October 6, 2026

1. About these Terms

These Terms of Service (the "Terms") are an agreement between PairOx Pty Ltd (ABN 82 154 477 728), a company registered in Australia, based in New South Wales, Australia ("PeerX", "we", "us"), and the organisation that creates a PeerX account (the "Customer", "you"). If you accept these Terms for a business or other organisation, you confirm that you have authority to bind it.

You accept these Terms when you create an account: by ticking the acceptance box on the sign-up form, or, when you sign up with Google, Apple or another sign-in provider, or join an organisation you were invited to, by confirming the acceptance step. A person whose account an organisation creates for them, for example through single sign-on, is asked to accept these Terms when they first use PeerX. We record which version of these Terms and of our Privacy Policy was accepted and when.

2. Definitions

  • Service: the PeerX platform, including the web applications, APIs and the Agents made available in your plan.
  • Agent: an AI-powered software assistant that runs on the Service, alone or as part of a bundle.
  • Authorized User: a person you allow to use the Service under your account, including people you invite to your organisation.
  • Customer Data: data, files, prompts, instructions and other content that you or your Authorized Users submit to the Service or connect it to.
  • Output: content an Agent generates for you, such as text, drafts, summaries or analysis.
  • Subscription Plan: the plan you are on, including its price, billing period and usage limits.

3. Your right to use the Service

While your subscription is active and you comply with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right for your Authorized Users to access and use the Service, including the Agents in your Subscription Plan, for your internal business purposes. This includes commercial and professional work you carry out for your own clients.

You must not, and must not allow anyone else to:

  • resell, sublicense, rent or provide the Service itself to third parties as a stand-alone offering;
  • copy, modify, decompile or reverse engineer the Service, except where the law does not allow this restriction;
  • work around usage limits, quotas, access controls or security measures;
  • access the Service by automated means other than the APIs we provide; or
  • use the Service to build a competing product.

4. Accounts and Authorized Users

You must be at least 18 to use the Service. Each account belongs to an organisation. You are responsible for your Authorized Users, for keeping sign-in credentials secure and for all activity under your account. Tell us promptly at [email protected] if you believe your account has been used without authorisation. We may require multi-factor authentication for sensitive actions, such as changing a subscription or requesting a refund.

5. Acceptable use

You must use the Service lawfully and in line with our Acceptable Use Policy, which forms part of these Terms. In particular, you must not use the Service to:

  • break the law, or infringe or misappropriate anyone's rights, including intellectual property and privacy rights;
  • upload malware, or attempt to gain unauthorised access to any system or data;
  • send spam or unsolicited messages through email, messaging or other accounts you connect;
  • process personal data without a lawful basis, or special-category data without the safeguards the law requires; or
  • make decisions with legal or similarly significant effects on individuals based solely on Output, without meaningful human review.

6. Customer Data

You keep all rights in Customer Data. You grant us a worldwide, limited licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, to follow your instructions, and to comply with law.

You are responsible for having the rights and permissions needed to submit Customer Data, including any notices to and consents from the people it concerns. Where we process personal data on your behalf, our Data Processing Addendum applies.

We do not use Customer Data to train or improve AI models made available to other customers unless you opt in.

7. AI Agents and Output

Agents use third-party AI models, which are listed in our Privacy Policy, to produce Output. AI Output can be inaccurate, incomplete, out of date or unsuitable for your purpose, and similar Output may be generated for other customers.

You are responsible for reviewing Output before you rely on it, share it or act on it. Output is not professional advice (including legal, financial, tax, medical or engineering advice) and does not replace the judgement of a qualified professional.

If you connect an Agent to third-party accounts (for example email, calendar, storage or CRM tools), the Agent may take actions in those accounts within the permissions you grant. You are responsible for the permissions you grant and the actions you authorise. You can disconnect an integration at any time.

As between you and us, you own the Output, and we assign to you any rights we have in it. This does not give you rights in the Service, the Agents or our other materials.

8. Third-party services

The Service connects to services we do not control, including AI model providers, payment processors and the tools you choose to integrate. Your use of an integrated tool is governed by that tool's own terms, and we are not responsible for it.

9. Fees, renewal and cancellation

Paid Subscription Plans are billed in advance through our payment processor, Stripe, at the price shown when you subscribe. Your subscription renews automatically at the end of each billing period until you cancel.

You can cancel at any time by contacting [email protected], or from the billing settings where your account offers it. Cancellation takes effect at the end of the current billing period, and you keep paid access until then. When a paid subscription ends, your account moves to the Free plan and its usage limits.

Each plan has usage limits. When you reach a limit, the affected feature stops until the next period or until you upgrade. We will not charge you for usage above your plan's limits unless your plan expressly includes usage-based charges.

We may change prices by giving you at least 30 days' notice. A change applies from your next billing period after the notice ends. Prices exclude taxes, and you are responsible for any applicable taxes other than taxes on our income.

10. Refunds

Fees are non-refundable except as set out here or as required by law. If you ask for a refund within 3 days of a charge, we will refund that charge in full. We review other refund requests individually, and may offer a partial refund or account credit, for example after a Service outage. To ask for a refund, contact [email protected].

11. Late payment and suspension

If a payment fails, we will notify you and retry the charge. If it is still unpaid after our retry attempts, we may suspend your organisation's access. Access is restored once the outstanding amount is paid.

We may also suspend access, with notice where practical, if we reasonably believe that your use breaches these Terms or the Acceptable Use Policy, creates a security risk, or must be stopped to comply with law. We do not charge for a period in which we have suspended your access for one of these reasons. We will restore access once the cause is resolved.

12. Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the recipient, that the recipient already had or independently develops, or that must be disclosed by law (with notice where lawful).

13. Our intellectual property

We and our licensors own the Service, the Agents and all related software and materials. If you send us feedback, we may use it without obligation to you.

14. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Service levels apply only where your plan includes our Service Level Agreement. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service and all Output are provided "as is" and "as available", and we disclaim all other warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

15. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Each party's total liability arising out of or relating to these Terms is limited to the fees you paid to us for the Service in the 12 months before the event giving rise to the claim. If you are on the Free plan, the limit is AUD 100.

These limits do not apply to your payment obligations, to your indemnity obligations, or to liability that cannot be limited by law.

16. Indemnities

You will defend and indemnify us against third-party claims arising from Customer Data, from your or your Authorized Users' breach of Section 5, or from actions you authorised an Agent to take.

17. Term, termination and your data

These Terms apply for as long as you have an account. Either party may end them for material breach that is not fixed within 30 days of written notice. You may close your account at any time.

You can download a copy of your account data from the privacy section of your account settings at any time, including before you close your account. If you ask us to delete your account, deletion is scheduled after a 30-day grace period. We email you a link that cancels it, and signing in during the grace period sends a new one. Our Privacy Policy explains what we keep after deletion and why.

If nobody else in your organisation can manage its paid subscription, asking us to delete your account also cancels that subscription under Section 9: it ends at the end of the current billing period and does not renew. If you cancel the deletion before then, the subscription renews as before.

Sections 6, 7 (Output ownership), 10, 12, 13, 14, 15, 16, 19 and 20 survive the end of these Terms.

18. Changes to the Service and these Terms

We may change the Service over time. We will not materially reduce the core functionality of your paid plan during a billing period you have already paid for.

We may update these Terms. For a material change, we will give you at least 30 days' notice by email or in the Service, and ask you to accept the new version. If you do not accept, you can cancel before the change takes effect.

19. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales, Australia have exclusive jurisdiction over any dispute arising from them, except that either party may seek urgent injunctive relief in any competent court.

20. General

These Terms, together with the documents they refer to, are the entire agreement between us about the Service. Neither party may assign them without the other's consent, except to a successor in a merger or sale of substantially all of its business. Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, the rest stays in effect. A failure to enforce a provision is not a waiver.

21. Contact

Questions about these Terms: [email protected].