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Service Level Agreement

PeerX agrees service levels with Enterprise customers, in their contract. Self-serve plans carry no service level agreement.
Last updated: October 1, 2026

1. Who has a service level agreement

Only customers with an Enterprise contract. The availability, support response times and any service credits that apply to them are the ones written into that contract, agreed with each organization.

2. Self-serve plans

Plans bought online, including Professional, come with no uptime guarantee, no response-time guarantee and no service credits. We work to keep PeerX available and to answer support email promptly, but we make no numbered promise about either.

3. Asking for one

If your organization needs agreed service levels, contact us about an Enterprise contract. If something is not working, email [email protected].